Indeed, in the rallying cry for social activism to end the ‘digital poorhouse’, Eubanks fails to acknowledge the multiple ways in which automation has been beneficial and can be made beneficial.
This lack of clarity leads to Eubanks articulating the notion of the ‘digital poorhouse’ whereby what automation does and what politics does is not clear. This strength was also a weakness of the book as the emphasis on the enmeshment of automation within social services means that what automation actually contributes (or not) to these operations, how it is different, is not clearly articulated.
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